How pharmacies save millions and free staff with automation
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Gifthealth: Scaling to 25,000+ Prescriptions per Day with AI Automation
As prescription volumes surged, Gifthealth faced a critical inflection point: scale operations quickly or risk overwhelming staff with manual processes. The organization needed a way to eliminate inefficiencies, reduce errors, and free technicians from repetitive, low-value tasks. By partnering with TJM Labs, Gifthealth deployed a powerful suite of automation tools that transformed core pharmacy workflows—from prescription intake to patient updates—allowing the team to process tens of thousands of prescriptions daily with accuracy, efficiency, and significant cost savings.
Zeal: Scaling Prescription Processing and Patient Communication with AI Automation
For compounding pharmacy LinkRx, growing script volume risked slowing operations and overloading staff. With AI automation, each bot now processes 830 scripts daily—averaging just 50 seconds per script—enabling the team to scale to over 5,000 prescriptions per day.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.
TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.
Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
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